There is growing interest and imagination about how Cognitive computing can help organizations to think in whole new ways. To see cognitive in action, here are some Industry specific examples of organizations benefiting from power of cognitive computing.
Cognitive systems are driving more personalized shopping experiences and helping reveal customer trends. Macy’s, a U.S. department store chain, is using Watson cognitive technology to create an in-store mobile companion that assists in servicing customer needs. It allows customers to input natural language questions regarding each participating store’s unique product assortment, services and facilities and receive a customized response to the inquiry. Click here for a video.
Energy and Utilities
Cognitive systems are acting as a trusted advisor. Woodside, an Australian oil and gas producer, needed to access knowledge from decades worth of projects to save the company millions of dollars. With Watson Engagement Advisor, they created a service that culls through 30 years of documented expertise, recognizing patterns and continually learning from them. Watson acts as a trusted advisor answering questions from engineers, while learning through newly adapted knowledge. Here is a video on it:
In next blog we will explore some of the Watson offerings (aka APIs) available for consumption. So stay tuned.